Amazon.sg:Customer reviews: Lodge Manufacturing Company L9MW Cast Iron Mini Wok, 9", Black

I bought this Lodge item from the Amazon UK web - Amazon.com were the third-party sellers. It arrived damaged so I decided to return it but found that the only way I could do so was by paying the postage to return it to the USA or depositing it at a DPD depo which was 15 miles away. So I called amazon UK who were unhelpful and just kept on repeating that these were my only options - the manager confirmed this and said there was no right to appeal in Amazon. What is going on here? I pay for an item - a defective item is sent - and then I have to cover the cost of returning the item either through transport or postage. So in economic terms - amazon fails to send a proper merchandisable good and I have to cover the cost of this amazon failure. The credit card I used was New Day (amazon's preferred card). When I contacted them - they did not deny that this had beached the consumer act but they made it complicated for me to get a refund from them and they kept on saying Amazon could appeal etc. So all in all a nightmare for a UK prime member who bought a good in good faith from a third party seller in the USA who happened to be Amazon.com - and no help from Amazon at all!

2 people found this helpful

Devika

Very nice

Reviewed in India on 27 January 2019

Size Name: 9"Verified Purchase

Very nice product, I have even fried tomatoes... superb kadai, wanted to gift to my mom bu price increase of 1000 rs in one day

43 people found this helpful

POOJA

Waiting for replacement.....

Reviewed in India on 27 August 2019

Size Name: 9"Verified Purchase

Product is looking ok but still i’m Confused that it original piece of lodge or not because I bought same 14 inches lodge wok from US which is made in USA . Its handles’ edges are more smoother and doesn’t have brand name on handles too . Still it’s a good choice for kitchen.... but I got defective piece with bad packing..... so I preferring replacement..... will check replacements and update for it later

23 people found this helpful

A Srivastava

Excellent for deep frying.

Reviewed in the United Kingdom on 15 June 2019

Size Name: 9"Verified Purchase

Love it. Ideal for deep frying bhajis, pooris etc. The 14” wok needed too much oil. Sturdy and doesn’t move on the hob making it safe. Definitely recommended. Also ideal for normal single portion meals like stir fry.

2 people found this helpful

Amazon Customer

Damaged item TWICE!!!

Reviewed in the United Kingdom on 30 May 2020

Size Name: 9"Verified Purchase

I bought the Lodge mini wok and I was sent a damaged and rusted around the handles product. I returned that and I was sent a replacement which was also the same. I have now asked for a refund. Extremely disappointed.

5 people found this helpful

Uma C.

Go for it, I feel it’s worth it

Reviewed in India on 5 June 2020

Size Name: 9"Verified Purchase

I finally received what I had been eyeing for long. What a beautiful piece of wok! The inners seems a bit rough compared to lodge’s other woks and skillets. I re-seasoned just in case. The heat retention is excellent and even. The size is very convenient for a family of two, and the best part is that i serve in it directly) Love it absolutely !! It’s costly but worth it (cost and worth are two different things lol)

14 people found this helpful

CyD

I love this!

Reviewed in the United Kingdom on 18 December 2019

Size Name: 9"Verified Purchase

Lodge products are fantastic generally but found this mini wok so handy for small portions of stir fry veg, chicken anything.

Fantastic little wok!

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5 star		78%
4 star		12%
3 star		4%
2 star		2%
1 star		4%

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