To calculate the overall star rating and percentage breakdown by star, we do not use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
Item arrived broken with handle entirely missing, meaning it was never included in the package shipped to me. Appears to have broken off. It's now completely unusable. You can see where the handle was attached and it just snapped off at some point.