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I ordered this a few months ago and it was amazing. Honestly the best of all brands of shea butter in regards to texture, scent, and absorbency. The shea butter was ideal for DIY body butter/creams... semi-solid, but melted almost instantly from body heat. I received so many complIments on my homemade creams using the shea butter from my 1st order, that i received dozens of orders for 2oz or 4 oz jars, which were intended as holiday gifts. Then, about 10 days before Christmas, my 2nd order arrived. I was horrified, instantly realizing that it was a completely different, substandard product. Nothing about it even remotely resembled the 1st order. It smelled rancid, and the texture was like rotten cottage cheese. With the initial shea butter, i could slice it like fudge. The 2nd order crumbled and completely fell apart as soon as I opened the bag (which was bloated, super pressurized, wafting a sour, slightly chemical odor when it burst open). I had to scramble to return the unacceptable product, and hurriedly order replacement shea butter from another company (requiring frantic research and less than ideal results - though the other company's shea butter wasn't nearly as bad as the 2nd Better Shea Butter order). In the end I didn't complete all the jars of cream in time for Christmas.
I am very very disappointed and upset about this, especially because the initial shipment was so incredibly amazing....
Please remedy this situation. ... your product should be consistent in quality, particularly because you have such a large number of verified purchases, and loyal customers!
I will gladly edit this review if Better Shea Butter sends me an acceptable (complimentary, no charge) replacement 1lb package of shea butter.
I read bad reviews on products often and most of the bad reviews of the Better Shea Butter unrefined shea bitter said their orders smelled rancid. When I got my order I checked the expiration and it said April 2022. I opened the package and the smell was fine and the amount of product I received was a good amount BUT I immediately thought it was expired by how grainy it looked. The package said the graininess is normal but it doesn’t smooth out the way I’d expect Shea butter to smooth or how it looks on some of the pictures from other reviewers. I put this on my face at night and was fine. The next day I washed my face again and before I even put the Shea butter on it was burning. I thought the Shea butter would make it better but it literally kept burning until I washed the Shea butter off. (UPDATE: APPARENTLY ITS CALLED “IRRITANT CONTACT DERMATITIS” SO IT MAY HAVE HAD CHEMICALS OR SOMETHING IN IT **im not allergic to Shea butter**). Not to mention the Shea butter itself feels sticky after rubbing it in. I really feel like the product is supposed to be of good quality based on all of the good reviews but somehow I received a bad batch and it missed its mark (UPDATE April 28, 2020: I noticed after 3 people voted my review to be helpful my review was hidden by Amazon’s sensitivity filter & this makes me question the integrity of both Amazon and this company! I had to update my settings but keep in mind it had already been public before they hid it. For it to have so many positive reviews and to hide my negative review has me questioning how many other negative reviews are hidden just food for thought so BUYER BEWARE)
This product smelled like chemicals, I had to throw away the products I made with it, the odor overpowered everything. I contacted the company and because I had throw it all in the garbage there was nothing they would do for me. I won’t be buying anything from them again and won’t recommend them.
Just opened the Shea butter I received, and it smells like dead fish!!!!! Also look at the white spots all over it, I bet it’s mold, because it definitely smells like it. This is so unacceptable and I can’t even return it???
The shea butter i received is gray, grainy and smells like burnt plastic. This means i was sent very old shea butter that was packaged the wrong way. I am very disappointed and will be mailing this back tomorrow.
The product arrived fine. I was hoping to make some homemade body butter but this smells so bad, I couldn't add enough essential oils to overpower it. I admit it's my first time trying and I didn't know what to expect. Perhaps because it's "unrefined" this is what it's supposed to be and if so, forgive me for that. But if you're trying to do DIY lotion or body butter, I do not recommend it.
I have never been feeling more betrayed by Amazon than with this item. I have never received a gone bad or broken product by Amazon ever. This product was gone bad, had horrible smell and ended up in the trash where it belongs to. As a result I don't even want to try another brand of shea butter. On the contrary, I used sweet almond oil as I had ordered it together with this product and that has kept my hands moisturized on their own. I wish I knew it beforehand, wouldn't even try this out. Such a waste of money.
I'm very disappointed with this most recent product purchase. I bought from this company before and was happy with my order. However, these last recent orders of 4 batches were rancid. Upon opening the first package there was a loud rancid smell coming from the shea butter. I tossed it out hoping it was the only one. After opening the 2nd one, this time "only" the brown packaging leaving the plastic seal in place, I immediately was able to smell the same rancid odor in the 2nd batch. Looking on the back of each packaging the expired dates clearly said September 2021 and each appeared to be from same batch number as shown on the back for your review. Since I care to stock up, I purchased these items in April 2020 and started to have them automatically sent through preorders. This was stopped. I attempted to reach out to Better Shea Butter directly via email to receive a resolution, however, can't seem to get through. Hopefully this review can help bring forth a quick response so I can receive a refund, please.