To calculate the overall star rating and percentage breakdown by star, we do not use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
I ordered this a few months ago and it was amazing. Honestly the best of all brands of shea butter in regards to texture, scent, and absorbency. The shea butter was ideal for DIY body butter/creams... semi-solid, but melted almost instantly from body heat. I received so many complIments on my homemade creams using the shea butter from my 1st order, that i received dozens of orders for 2oz or 4 oz jars, which were intended as holiday gifts. Then, about 10 days before Christmas, my 2nd order arrived. I was horrified, instantly realizing that it was a completely different, substandard product. Nothing about it even remotely resembled the 1st order. It smelled rancid, and the texture was like rotten cottage cheese. With the initial shea butter, i could slice it like fudge. The 2nd order crumbled and completely fell apart as soon as I opened the bag (which was bloated, super pressurized, wafting a sour, slightly chemical odor when it burst open). I had to scramble to return the unacceptable product, and hurriedly order replacement shea butter from another company (requiring frantic research and less than ideal results - though the other company's shea butter wasn't nearly as bad as the 2nd Better Shea Butter order). In the end I didn't complete all the jars of cream in time for Christmas.
I am very very disappointed and upset about this, especially because the initial shipment was so incredibly amazing....
Please remedy this situation. ... your product should be consistent in quality, particularly because you have such a large number of verified purchases, and loyal customers!
I will gladly edit this review if Better Shea Butter sends me an acceptable (complimentary, no charge) replacement 1lb package of shea butter.
I read bad reviews on products often and most of the bad reviews of the Better Shea Butter unrefined shea bitter said their orders smelled rancid. When I got my order I checked the expiration and it said April 2022. I opened the package and the smell was fine and the amount of product I received was a good amount BUT I immediately thought it was expired by how grainy it looked. The package said the graininess is normal but it doesn’t smooth out the way I’d expect Shea butter to smooth or how it looks on some of the pictures from other reviewers. I put this on my face at night and was fine. The next day I washed my face again and before I even put the Shea butter on it was burning. I thought the Shea butter would make it better but it literally kept burning until I washed the Shea butter off. (UPDATE: APPARENTLY ITS CALLED “IRRITANT CONTACT DERMATITIS” SO IT MAY HAVE HAD CHEMICALS OR SOMETHING IN IT **im not allergic to Shea butter**). Not to mention the Shea butter itself feels sticky after rubbing it in. I really feel like the product is supposed to be of good quality based on all of the good reviews but somehow I received a bad batch and it missed its mark (UPDATE April 28, 2020: I noticed after 3 people voted my review to be helpful my review was hidden by Amazon’s sensitivity filter & this makes me question the integrity of both Amazon and this company! I had to update my settings but keep in mind it had already been public before they hid it. For it to have so many positive reviews and to hide my negative review has me questioning how many other negative reviews are hidden just food for thought so BUYER BEWARE)