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Our initial purchase of this product was perfect so we ordered an additional set of 2. When they arrived they were not even close to what is pictured . Not the same brand, cheap materials, no suction mounting . When asking for a refund we had to negotiate from 50% to 80% and with persistence 100%. While BOPai maybe a good company the Distributor is not. They would not consider sending the correct item - instead they offered a solution - glue it to the wall! I would be hesitant to order this product- you never know what you will get.
Despite following the installation instructions, cleaning the smooth tile surface with cleanser and alcohol, the suction did not work. Three times we attempted to adhere with the suction. Three times it fell from the wall several hours later. The adhesive pads worked for two days. Mind you, the rack fell with the weight of a 6 oz dry cotton bath mat...twice. Now, we are stuck with a towel rack sitting in the floor with no home. It's sad. We feel cheated.
Of course I bought 3 of these for Our master bathroom back in November and we finally moved into our home and applied them onto our tile walls (large smooth marble tiles) and they just keep falling off. I now know why they come with 3m double sided tape. I gave 1 star for appearance.