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Packaging had been damaged but not too bad. My 6 year old niece loved this and has had many hours of enjoyment out of it. There's lots of little details inside it that she loved discovering and she loved that the two little character's feet actually stick to the floor and stand up. It seems robust enough but I could see small pieces becoming lost, quite easily.
I always liked the original Polly Pockets and have one still. I don't like these as well, but like the originals, the tiny pieces are so easy to lose. The face that they are so small is the toy's delight, and its drawback.
My granddaughter loved this present when she opened it. It was played with most of Christmas Day. Small enough to carry round and plenty of pieces for imagination cannot say about durability as not had it long enough but a hit to begin with.