To calculate the overall star rating and percentage breakdown by star, we do not use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
Since I ordered (2) #61 replacement cartridges, gave only a 50% review. First time I ever (2) of the same ink cartridges separate without any Manufacturer packaging. One of my cartridges was completely packaged like normal but w/o any exterior carton. The second cartridge was just placed in a small plastic bag (sandwich size). Although the second cartridge appeared to have some residue ink that leak into baggie, when placed in printer, it registered NO INK IN CARTRIDGE. Don't know where the break down occurred??? Find it hard to believe the Manufacturer actually shipped in this manner. There was no indication that package was shipped directly to me by Manufacturer, so therefore feel normal exterior carton must have been damaged in warehouse by Amazon. First time I have ever had problems with these cartridges. Normally they are the best refurbished ink cartridges on the market.
I received my first order of GreenBox Remanufactured Ink Cartridge XL with both black ink and Tri Color ink cartridges. Black ink cartridge works great, the tri colored one not at all. I keep getting an error message when I try to put it in the printer. The black cartridge works great on its own. I called Amazon and they sent me another combination box of both cartridges (I did not have to return my original GreenBox cartridges). I tried to install the new tri colored cartridge again and again I get an error message. THE TRI COLORED CARTRIDGE WILL NOT WORK IN A HP ENVY 4500 Printer! So I guess I am out the money because apparently none of the tri color cartridges will work in my printer......there is no place on ink cartridge box or instructions with telephone number to call GreenBox. I am adding this to my 2 star original review: I added another star because GreenBox did come through and refunded me $20 for the Tricolor cartridge. They were quick to do that which I appreciate.
I previously reviewed this negatively. though my experience with the ink wasn't great, the customer service was top notch. Greenbox contacted me and refunded my entire total for the purchase. They said there's a 1%chance that these inks don't work. Figure I'd be that 1%. With my luck, i believe them. So if you're considering, go ahead, if it's defective you will get your money back. If not, you'll save money, win win.
I was please to receive the ink before the delivery date. The Tricolor cartridge would Not work after multiple times cleaning with the enclosed wipe. "Error". So I have to give this product a 3 score. I have not contacted the supplier, for lack of time and importance. Dealing with 4 dying parents take priority in my life. I would say at this time, you buy Greenbox at your own risk, if you have time to contact and send back the cartridge that doesn't work, great. I just don't. I'm running on if a few hours sleep a week.
This product filled previously used HP ink containers and relabeled them. I was not aware of that at the time I ordered and wish it were more clear to me. The printing is darker than desired (probably too much ink is dispensed) . That is a problem when you want to print back-to-back. I will not choose this next time.
Update. I have used this product before. It use to work. I purchased two boxes and both leaked black ink. My hands are both stained with black ink. Buy a the original brand. These don't work anymore. Depends which one you get. I have used before and had to buy again in a month. So it is a hit or miss. Most of the time if is good but once in a while it might be dry.
Unfortunately, I cannot say whether the product is good or not good....when I installed the ink cartridges the printer refused to accept them and kept giving me the message that the printer ink needed to be changed...I had to return these...they're probably good, but I never got the chance to find out.
I put these ink cartridges in my HP Envy 4501. I tried to print a paper after printing the alignment page and my printer was saying that the black ink cartridge was damaged or failed. It has yet to work. I recieved my ink cartridges on June 1. I will not be buying from your company again and will be requesting my money back!
So I have gotten this in the past, so much cheaper and worked perfectly, finally needed to replace the color cartridge in my pack, my printer won't read it, says not compatible. I got the pack so I just now needed it and can't return it. Just a note to check to make sure it works when you get it.
I have used these cartridges before, without problems. However, one a purchased about a year ago was not recognized by my HP printer. I tried the steps suggested on the instructions to no avail. There is no way to contact the manufacturer even though it says guaranteed for a year. I cannot find a website for the company. I note that there is a return window of 1 month on this current order. If you cannot use and test the item within that period, you may be out of luck. I give three stars for a caution.